SACOSS’ Working to Make Ends Meet report highlights energy affordability struggles for “waged poor” households

SACOSS today launched its report, Working to Make Ends Meet: Low-income Workers and Energy Bill Stress. The report investigates households whose main source of income is wages but who are still living below the “poverty line”. This report, based on national statistical data and South Australian case studies, is unique in that most other affordability research has focused on consumers generally, or those on income support like Newstart and other allowances.

In 2015-16, there were 249,818 waged poor households across Australia, representing 3.2% of all Australian households. Compared to the average household, these households were more likely to be couples with children or single parents, and to be in rental accommodation. They were also far less likely to seek support from charities and other services.

Beyond those people in waged poverty, there is also a cohort of 801,985 low-income waged households representing 10.4% of all households who, despite being above the poverty line, are on low-incomes and struggling with energy costs. These “low-income waged households” are a secondary focus of this report.

As highlighted in Working to Make Ends Meet, “waged poor” households face many of the same challenges that other poor households have, but they also face extra challenges that require different sorts of support to keep the lights on.

SACOSS CEO Ross Womersley said:

“Working to Make Ends Meet highlights with great precision, what we had assumed to be true: Australians living below the poverty line are struggling to pay their bills on time – if at all. This struggle is not due to a lack of budgeting or because they are frivolous with money. This report shows that a wage is not always enough to get by, particularly if you have a single income and a large family, you can’t get enough work, or the hours are variable, or you can’t work more hours because you are caring for the kids. For many people, the employment opportunities just aren’t there to ‘get a better job’!

“If you’re paid for 38 hours one week, then only offered three hours the next – how are you supposed to pay your bills? Simply, you can’t. And if you need petrol to get work, and the electricity bill is due – how do you make that choice?

“SACOSS has long been concerned about the prohibitive costs of energy on all households in South Australia, but especially concerned for those surviving on low incomes. There are many ways that we can address these, but sometimes those who most need to access those cost-savings can’t because of issues with eligibility for available concessions, lack of understanding from energy retailers, and/or lack of access to the support required to make initial, significant investments in more energy efficient appliances or other energy saving measures.”

The final report includes four case studies, but draws from the lived experience of 18 unique households in Adelaide metropolitan and regional areas as well as ABS national statistical data. Here are some of those voices:

“It still amazes me that it’s [the electricity bill is] $600 or $700. I’m like, but we’ve been at work and we’ve been at school and I’ve flipped all the power points off. You know, the only thing that’s going is the fridge, but why is our electricity still $600 and $700? It still amazes me that it still amounts to that much even when we’re not home as well.” (Heather, 50, single, 1 child, mortgage, 1 x part-time income)

“Sometimes we don’t eat well because there might only be noodles or a bit of rice and few little veggies… And like today’s payday. Yesterday the boys had popcorn for lunch and that’s what we do.” (Betty, 50s, single, 2 adult children, mortgage, 1 x part-time income)

“I try to pay it [electricity bill] on time because they give you a huge discount and it sucks because the people that can’t afford to pay it on time anyway. I think I’ve probably missed one or I had to ring up and go into a payment agreement with them. And that was the winter one that sort of shocked me a bit because it was over $600.” (Betty, 50s, single, 2 adult children, mortgage, 1 x part-time)

“His running shoes… I’ll tell you how I pay for them, that’s walking the streets at two/three o’clock in the morning, so no one sees me, collecting cans.” (Paul, 52, couple with one child, renting, 1 x full-time, 1 x part-time income)

“I guess it comes down to being able to actually afford energy efficient appliances because they are so much more expensive. The star rating on the fridge and the washing machine is like one or something or two, one half. I don’t know. That’s a huge barrier to be able to be energy efficient.” (Deborah, 37, single, renting, irregular casual)

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MICHELE WACHLA

Michele is an accomplished social services professional with a dual background in Social Work and Business, bringing over 18 years of experience to her work. She has developed a deep understanding of the unique challenges and opportunities within Regional, Rural, and Remote (RRR) environments, particularly in South Australia. Michele is a recognised leader, known for her expertise in designing and implementing place-based initiatives that address the complexities of RRR communities. Her work is underpinned by strategic planning, effective resourcing, and a strong focus on policy review and advocacy to ensure that services remain relevant, equitable, and sustainable. Michele’s commitment to community-centred approaches drives meaningful outcomes, nurturing resilience, and growth across regional South Australia.

KHATIJA THOMAS

DAVE ADAMSON

Dave moved to Australia following a 30-year academic career in the UK. He has since worked in the Community Housing sector and authored the 2016 Towards a National Housing Strategy, and helped to establish the Everybody’s Home campaign. He also researches the interface between poverty and climate change and actively supports the United Nations Sustainable Development Goals. He has worked with government at all levels and has experience of policy development and evaluation. He is co-author of Sustainable Places: Addressing Social Inequality and Environmental Crisis (2022, Routledge). In his spare time he plays and builds guitars.

ROHAN FEEGRADE

Rohan is an experienced and forward-thinking CEO, senior executive and board director with demonstrated expertise across the not-for-profit, private and government sectors. Currently CEO of Lutheran Care, he has proven record for creating substantial organisational, stakeholder and client value, and has extensive experience in strategically positioning organisations for transformational change and growth within the health, disability, education and community service sectors. Rohan is a socially responsible professional, genuinely passionate about creating opportunities for people who live with disadvantage and disability, always acting ethically to serve those he works with and for.

JANE MUSSARED

Jane has worked in for purpose and government health and human service settings throughout her career. In June 2024 she returned to SA and joined the Maggie Beer Foundation as CEO following 20 months based in Canberra as an Advisor to the Federal Minister for Health and Aged Care. Previously she was Chief Executive of COTA SA and before that an executive of ACH Group. Jane served on a range of boards and committees prior to moving to Canberra, including the SACOSS Policy Council until 2022, as chair of the South Australian Circus Centre and as a non-Executive Director with the Maggie Beer Foundation.

NANCY PENNA

Nancy has than 30 years of experience in South Australian community services, and a a unique understanding of the political and social landscape and the issues and opportunities facing South Australia. Currently responsible for the strategic and operational oversight of AnglicareSA’s community services portfolio, she has previously held executive roles in government within child protection and disability, with her executive experience underpinned by her earlier career as a social worker in child protection and youth justice. She is also Chair of the Child and Family Focus South Australia (CAFFSA) Board and most recently on the Housing Security for Older Women Taskforce.

NICOLE CHAPLIN

Nicole is a dedicated and experienced youth support professional, specialising in solutions for disadvantaged young people in South Australia. As CEO of St John’s Youth Services, she oversees innovative programs like youth110 and Foyer Port Adelaide. With over thirty years in the community sector, Nicole has built extensive networks and her expertise spans governance, service delivery, policy development, and partnerships. Recognised with the 2018 AHI Inspirational Leader Award, Nicole is an active participant in housing and homelessness networks. She holds leadership roles in various organisations, including Anglicare Australia’s National Reconciliation Network.

EMMA CROSBY

Emma is a chartered Accountant with more than 15 years experience as a board member, finance and business professional, strategic advisor and company secretary. She has strong values and a passion for enabling and leading organisations to meet its operational and strategic direction through long-term financial sustainability, operational efficiency, innovation, leadership, transformation and partnerships. As Treasurer and Board member at SACOSS, she is committed to successfully leading and making a purposeful impact to the organisation and its stakeholders.

David PANTER

David has worked in health and social care for almost 45 years, over half of which has been as a Chief Executive. In the UK he initially worked in the NHS and more latterly in local government, where he was Chief Executive of Brighton & Hove City Council. In 2004 David was recruited to the South Australian public health system for over 10 years leading reforms including the development of the new Royal Adelaide Hospital. From 2015-2022 David was the Chief Executive of not-for-profit aged care provider ECH. At the end of January 2022 David became the Chief Executive at Minda, SA’s largest provider of services to people living with an intellectual disability.

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